Política de envío

1. General Information: Sketchbatch is a young ecommerce business based in Spain, dedicated to providing premium art supplies to customers across the European Union (EU). Our mission is to offer a seamless shipping process, competitive rates, and timely delivery for all orders.

2. Shipping Zones and Delivery Timeframes: We offer shipping to the following zones:

  • Spain:
    • Standard Shipping: 2 to 5 business days (€2.95 EUR)
    • Standard Shipping for orders €20.00 EUR and up : 2 to 5 business days (Free)
  • European Union:
    • Standard International Shipping: 4 to 10 business days (€4.95 EUR)
    • Standard International Shipping for orders €30.00 EUR and up: 4 to 10 business days (Free)

Please note that delivery times are approximate and may vary due to unforeseen circumstances, such as customs delays or extreme weather conditions.

3. Order Processing Time: Upon receiving an order and confirming payment, we will process and carefully pack the items within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Carriers: To ensure the safe and timely delivery of your orders, we collaborate with reliable and reputable shipping carriers. The carrier selection may vary depending on the destination and the nature of the items in your order. Once your package is dispatched, you will receive a shipping confirmation email containing a tracking number.

5. Customs and Import Duties: Customers are responsible for any customs duties, taxes, or import fees that may be imposed when the package arrives at its destination country. We recommend familiarizing yourself with your country's customs regulations and fees before placing an order. Sketchbatch cannot be held responsible for any additional charges imposed by customs authorities.

6. Order Tracking: For all shipped orders, customers will receive a tracking number via email after the package is dispatched. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

7. Shipping Notifications: Throughout the shipping process, we will keep you informed via email regarding the status of your order. This includes order confirmation, shipping confirmation, and any relevant updates or delays that may occur.

8. Order Status and Support: Should you have any questions or concerns about your order or its shipment, our dedicated customer support team is here to assist you. Feel free to contact us at:

We are committed to providing timely updates on your order status and addressing any inquiries you may have.

9. Lost or Damaged Shipments: In the unlikely event of a lost or damaged shipment, please notify us immediately. We will work diligently with the shipping carrier to resolve the issue promptly. If necessary, we will initiate a replacement or issue a refund for the affected items. For more details, please see our refund policy: https://arttheduck.com/policies/refund-policy.

10. Address Accuracy: To avoid any shipping delays or complications, please ensure that you provide accurate shipping information during checkout. Double-check your shipping address to ensure a smooth delivery process. In the event of a package being returned to us due to an incorrect address, the customer may be responsible for reshipment costs.

11. Shipping Restrictions: Certain art supplies may be subject to shipping restrictions or regulations in specific EU countries. If a product cannot be shipped to your location, we will promptly inform you and cancel the order if necessary.

12. Policy Updates: Please note that this shipping policy is subject to change without prior notice. Any updates or modifications to the policy will be clearly communicated on our website.

By placing an order with Sketchbatch, you acknowledge and agree to adhere to this shipping policy.